PURPOSES OF PROCESSING | LEGAL BASIS FOR PROCESSING |
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Managing customer relations and product orders: - Carry out the operations involved in our commercial dealings, i.e. those concerning orders, transport, deliveries, payment, invoices, accounting, and customer relationship management, such as conducting satisfaction surveys, managing complaints and managing the after-sales service. |
The legal basis for this processing is that it is necessary, depending on the case, for the purposes of the legitimate interests pursued by Millésima or for the performance of the contract with the concerned person. |
Managing marketing actions and customer acquisition (direct marketing): - Offer You solutions from Millésima and Partners based on Your choices. - Customise our Site and our offers based on the preferences that we have observed and/or You have declared, including in Your personal account, and Your needs. - Customise our communications with You, particularly through information emails, based on the preferences that we have observed and/or You have declared, Your needs and Your choices. - Carry out commercial solicitation operations. - Produce sales and marketing statistics, as well as statistics based on analysis and marketing tools (classifications, scores, etc.) - Organise competitions, lotteries or any other promotional operation, excluding online gambling activities that are subject to approval from the online gambling regulatory authority. |
The legal basis for this processing is that it is necessary, depending on the case, for the purposes of the legitimate interests pursued by Millésima or for the performance of the contract with the concerned person, or that it is done with the consent of the concerned person (particularly in the case of emailing of commercial solicitations to visitors and prospective customers). |
Managing complaints and requests to exercise their rights from visitors, prospective customers and customers: - Manage requests to exercise the rights set out in Article VIII below. - Manage any complaints and/or disputes. - Manage Your customer comments and reviews on the Site and/or on the webpages we publish and host on social media. |
The legal basis for this processing is that it is necessary, depending on the case, in order for Millésima to fulfil a legal obligation, for the purposes of legitimate interests pursued by Millésima, or for the performance of the contract with the concerned person. |