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Terms and conditions

Last update : November the 29th of 2018

Acceptance of the General Terms and Conditions
Unless specifically stipulated and with a written agreement between the parties, all orders are conditioned by the present general terms and conditions, prevailing over any other documents such as brochures, leaflets, press articles, catalogues or e-mailings issued by the seller, which only have an indicative value.
Offers / Prices / Orders
All our prices for wines which can be delivered now are valid according to availability, except for special offers, promotions and gifts.
Prices are indicated in SGD, including GST and excise duties (except for the En-primeur wines: prices are indicated in SGD excluding GST and Excise duty; those including GST and excise duty being noted for information only) and are valid according to availability. Given the rare or extremely speculative nature of some of our products, the assumed average consumption of a private individual and our aim to satisfy each and every customer of ours, we reserve the right to apply restrictions on available quantities or even to cancel an order which appears to be obviously abnormal.
Prices are subject to change without prior notice and all orders are subject to Millésima's acceptance at its sole discretion and according to stock availability.
Our offers are only dedicated to private individuals. They are not available to importers or distributors. All orders are confirmed through the mailing of the invoice but are considered as final only upon reception of total payment of the goods. Wines are offered for sale at the marked prices only in the Singapore Territory. For deliveries outside this Territory, please contact us directly.
Means and conditions of payment
Payment of the goods is entirely due upon order in SGD, only by Visa card (American Express can be processed but will be debited in Euros) or by bank transfer. Please be aware that an extra fee may be charged by your bank for payments by card. Our bank details for all transfers are: MILLESIMA SOCIETE GENERALE SINGAPORE BIC / SWIFT: SOGESGSG - A/C: SGD: 25-320310081016. To provide secure online commerce transactions, we employ Internet's Secure Sockets Layer (SSL) technology. It encrypts your personal information, including credit card number, name and address, so that it could not be read as the information is sent through the Internet. All orders of En-Primeur wines must be paid by a deposit equivalent to the total value of the wines except GST, excise duty and delivery charges. Upon reception of the order and payment, a pro-forma invoice of the wines will be mailed to the customer's invoicing address. This pro-forma invoice and the proof of payment will guarantee the rightful ownership of the wines. No payment may be postponed without our prior agreement.
En-Primeur wines
An order of En-Primeur wines must be paid by a deposit equivalent to the total value of the wines except GST, excise duty and delivery charges. Upon reception of the order and payment, a pro-forma invoice of the wines will be emailed to the customer's email address.
This pro-forma invoice and the proof of payment will guarantee the rightful ownership of the wines.
Once the wines become available from the châteaux, that is to say more or less two years later (plus another year for some wines from Sauternes and Barsac), a final invoice will be emailed to the customer indicating the following elements:
- Customer's internal reference,
- name and forename of the customer,
- invoicing address,
- delivery address (may be different),
- reference and amount of goods ordered along with relevant in bond ex GST price,
- amount paid or/and due.
Bottled wines available now
An invoice indicating the prices in SGD and including transport charges will be issued by Millésima and mailed to the customer's invoicing address.
Deliveries
Any indication as to when an order is shipped, due to arrive or meant to be delivered is only an estimate. Such estimates are given in good faith and we will use our reasonable endeavours to meet them. We will not accept liability for any failure to deliver according to the estimated dates."En Primeur" Wines will not be shipped before the date on which all the wines are in our physical possession and ready for delivery.
SGD 60 will be charged for each local delivery within city area (per delivery address). For "En Primeur" wines which are ready to be shipped, you will receive the final invoice stating the SGD 65 delivery cost to pay. Additional charge on long/distance carry or stairs may be involved. Deliveries are made from Monday to Friday between 10am to 12pm/2pm to 5pm – outside of these hours extra fees will be charged. All the goods are insured by our company during their transport and are carried at our own risk.
The deliveries are made in an average delay of 2-3 weeks as from the date of reception of final payment of the final invoices at our office in Bordeaux. Once the wine has been shipped from our cellars, the wines are delivered in an average of 5-7 days. This delay is indicated as exactly as possible but may vary according to the supplying and transport possibilities of Millésima, as well as the weather conditions. The supplementary delays for delivery will in no means be compensated, accounted nor enable the cancellation of the order. However, if after a delay of one month upon written claim by the customer, the goods have still not been delivered, the sale could then be cancelled by either one of the parties. The customer will then obtain the refund of his payment excluding any other compensation or damage, within a maximum deadline of one month. In all circumstances, the delivery of the goods within this delay can only be made if the customer has indicated the exact information, address and telephone contact of the addressee to the sales assistant. If this information is not correctly communicated, Millésima will not be liable for any further delay or non-delivery of the goods. Upon reception of the wines, it is up to the addressee to check the state of the goods and to note any reserve concerning broken, damaged or missing goods on the delivery slip and to inform the delivery company and Millésima by recorded delivery letter within 48 hours in order to preserve his rights. In case of stock shortage of the purchased good, it may be offered to the customer to exchange it, with his agreement, whether with another vintage or another equivalent wine. If not possible, we will refund him within 30 days.
Force Majeure
Millésima shall not be liable for any delay or failure in its performance caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond the control of Millésima.
Payment delays
All overdue amounts automatically entail the legitimate application and without given notice of the payment of interests for delayed payment on the basis of three times the legal rate of interests. Furthermore, if after a period of two months upon availability and final invoicing of en-primeur wines, the final invoice for transport and eventual duty and GST has not been settled, Millésima will invoice extra storage charges of SGD 16 per case and per month. In the event of a recovery through litigation, the settlement of an inclusive payment of 15% of the amount of the order, without prejudice of the interest for delayed payment and damage, will be required.
Cancellations
Bottled wines available now
The customer has a delay of seven working days as from the delivery of his order to return the goods in their original package, for an exchange or a refund within a delay of thirty days, without penalty except for the return transport costs. The customer is required to inform the commercial service by writing (e-mail, fax, letter) before returning the goods. If the ordered goods are out of stock, Millésima will be allowed to suggest a replacement by another vintage or an equivalent wine, with the customer's agreement. If the customer then decides to return the exchanged goods, Millésima will pay the return transport costs.
En-primeur wines
The customer has a delay of seven working days as from the reception of his invoice to cancel or modify his order. After this delay, the order will be considered as firm. These arrangements are not applicable to orders including personalized or specific demands from the customer (special formats, personalized packaging).
Property reserve
It is expressively understood that ALL OUR GOODS STAY OUR PROPERTY, WHEREVER THEY ARE, and UNTIL THE COMPLETE SETTLEMENT OF THE INVOICES. In all cases, the buyer is liable for the goods from the moment of delivery.
Contract cancellation
In the event the customer has not settled payment due at the settlement date and after a delay of one month after the final demand for settlement still due, the sale will be rightfully cancelled by the seller, any deposit that might have been paid refunded to the buyer, and any goods that might have been delivered promptly returned to the Millésima premises in Bordeaux, France, as here below stated without any form of indemnity.
Applicable law and Jurisdiction
The French law and the jurisdiction of the Bordeaux apply the general Terms and Conditions stated here above.

LEGAL MENTIONS Identification:
MILLÉSIMA SA 87, Quai de Paludate - CS 11691- 33050 BORDEAUX CEDEX - FRANCE.
PHONE: +33 557 808 808 - FAX: +33 557 808 819.
SA with capital of 10 000 000 € - REGISTERED RCS Bordeaux B 327 299 830.
Contact: Philippine Dunoyer
PHONE: (65) 3159 1767
Protection of Minors
By ordering our products you certify to be over 18 years old, or that you have reached the legal age required in the country where you reside to be allowed to buy and consume alcohol.
Alcohol abuse
Abuse of alcohol is dangerous for health. Be able to drink and appreciate in moderation.
Visuals
Pictures, photos and illustrations used and displayed on the website are non-contractual.
File protection
In conformity with the order 96/9/CE of the 11th March 1996, referring to the legal protection of data base, Millésima is the producer and the owner of the whole or part of its data base that compose this site. Royalties protect all the data on this site, texts, images, graphs, logos, and icons.
Use of Information
This site has been declared at the CNIL N°707016. The information received on the site can be communicated outside, except if refused by the customer. The use of this information can also be made for legal reasons or subject to regulations. In application of the article n°12 and n°14 of the order 95/46/CE of the European Parliament and Council (European Data Protection), you have the right to access to, modify, correct and delete your data. For any claim, please contact Mr Fabrice Bernard, responsible for the site:
By e-mail: Our team
By post mail: Millésima 87 quai de Paludate, CS 11691 33050 Bordeaux cedex.
By phone : (65) 3159 1767
Privacy And Cookie Policy

INTRODUCTION

While browsing our site, You communicate personal data to us. Thank You for placing Your trust in us. In this policy, we want to explain how Your data are used and what Your rights are. The Personal Data Controller is the company MILLESIMA, whose contact details You can find in the legal notices.

The purpose of this Personal Data Protection Policy (hereinafter the “Privacy Policy”) is to: (i) establish a framework for the use of personal data concerning You (hereinafter “Personal Data”) and; (ii) inform You about the processing operations we perform on Your Personal Data when You visit and use the site www.millesima.sg.

1. DEFINITIONS
For the purposes of this Privacy Policy, the terms with capital letters shall have the following meanings, whether used in the singular or in the plural:

"Cookies” means text files stored on a User’s device which are used to store information about the User.

“Personal Data” means any information concerning an identified or identifiable natural person. An “identifiable natural person” is one that can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number (such as a cookie or an IP address), location data, or an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

“Partners” means the various service providers used, be it for the processing of Your orders, product delivery, the after-sales service, technological services, advertising services, social media, etc.

“General Data Protection Regulation” means the entirety of European Regulation No 2016-679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter the “GDPR”), and the local laws on the protection of personal data (in France, these include, in particular, Law 78-17 of 6 January 1978 on Information Technology, Data Files and Civil Liberties, as amended).

“Site”: means the website accessible at the URL www.millesima.sg;

“You”, “Your” or “User” refers to i) any visitor to the Millésima Site, i.e. a person browsing the Site without having created a customer account or placed an order; ii) any prospective customer of Millésima, i.e. a person who has created a customer account but has not yet ordered any products; and iii) any Millésima customer, i.e. a person who has placed an order via the Site.






2. PURPOSES OF COLLECTION AND PROCESSING OF PERSONAL DATA
Millésima uses Your Personal Data for various purposes, particularly when i) You visit the Site, which uses cookies; ii) You create an account on the Site; iii) You purchase our products; or iv) You subscribe to our email newsletter. More specifically, Your Personal Data are necessary for You to access our Site, for the use and improvement of the Site, and to enable us to:

PURPOSES OF PROCESSING LEGAL BASIS FOR PROCESSING
Managing customer relations and product orders:

- Carry out the operations involved in our commercial dealings, i.e. those concerning orders, transport, deliveries, payment, invoices, accounting, and customer relationship management, such as conducting satisfaction surveys, managing complaints and managing the after-sales service.

 The legal basis for this processing is that it is necessary, depending on the case, for the purposes of the legitimate interests pursued by Millésima or for the performance of the contract with the concerned person.
Managing marketing actions and customer acquisition (direct marketing):

- Offer You solutions from Millésima and Partners based on Your choices.

- Customise our Site and our offers based on the preferences that we have observed and/or You have declared, including in Your personal account, and Your needs.

- Customise our communications with You, particularly through information emails, based on the preferences that we have observed and/or You have declared, Your needs and Your choices.

- Carry out commercial solicitation operations.

- Produce sales and marketing statistics, as well as statistics based on analysis and marketing tools (classifications, scores, etc.)

- Organise competitions, lotteries or any other promotional operation, excluding online gambling activities that are subject to approval from the online gambling regulatory authority.







 The legal basis for this processing is that it is necessary, depending on the case, for the purposes of the legitimate interests pursued by Millésima or for the performance of the contract with the concerned person, or that it is done with the consent of the concerned person (particularly in the case of emailing of commercial solicitations to visitors and prospective customers).
Managing complaints and requests to exercise their rights from visitors, prospective customers and customers:

- Manage requests to exercise the rights set out in Article VIII below.

- Manage any complaints and/or disputes.

- Manage Your customer comments and reviews on the Site and/or on the webpages we publish and host on social media.




 The legal basis for this processing is that it is necessary, depending on the case, in order for Millésima to fulfil a legal obligation, for the purposes of legitimate interests pursued by Millésima, or for the performance of the contract with the concerned person.
3. PERSONAL DATA COLLECTED

All the information You provide to us during Your visits to our Site and/or when placing Your orders is strictly confidential. This information is necessary for processing operations such as managing Your orders and our commercial dealings with You.

We collect the Personal Data You voluntarily declare to us upon creating Your personal account, i.e.: Your family name, first name, date of birth, gender and email address.

We also collect and process the following Personal Data:
- The following Data concerning the monitoring of Your commercial dealings with our company: products ordered, quantity, amount, frequency, delivery and/or billing address(es), telephone number, building access code, and any other relevant information about delivery (tracking number, delivery status, etc.); purchase history, product returns, correspondence and/or telephone exchanges with You and our after-sales service, exchanges with and comments from customers, persons in charge of customer relations, etc.
- The Data necessary to: i) carry out loyalty-building, customer acquisition (direct marketing) and promotion operations; ii) organise and process competitions, lotteries and any promotional operation, such as the date of entry, the answers submitted for the competition, and the nature of the prizes on offer; iii) Data concerning Your contributions (reviews of products, content or the Site).

The main purpose of collecting and processing such Personal Data on the Site is to manage Your orders. Collection and transmission is mandatory for some Data and optional for other Data, as indicated in the collection forms available on the Site.

Furthermore, we also collect and process Personal Data concerning Your browsing and Your behaviour on the Site: Your IP address, pages visited, etc.





4. RECIPIENTS OF YOUR PERSONAL DATA

The recipients of Your Personal Data collected on our Site are, first of all, the duly authorised persons within Millésima, for the processing of Your orders and for customer relationship management.

We only share this information with Partners that are essential for the provision of third-party services and for the purposes set out in this Privacy Policy, particularly the following categories of recipients:
- Our providers of payment solutions and payment security;
- Our delivery service providers and carriers;
- Our IT service providers;
- Our service provider specialising in collecting and processing Customer reviews;
- Our service provider specialising in managing abandoned baskets;
- The service provider we use to video-record customers’ browsing on the Site so as to have a history of errors and bugs in case of a customer complaint.
- Our affiliate partners;
- Our programmatic advertising partner;
- Our virtual online assistance service provider;
- The partners we use to send promotional emails and conduct promotions on our Site;
- Our ad retargeting partners;
- Social media;
- Traffic and browsing analysis tools.

Your Personal Data may be transferred to Partners located in countries that do not offer the same level of data protection as European Union countries (in particular the United States). Millésima ensures that such transfers are subject to appropriate safeguard mechanisms, in particular by ensuring that the Partner is a member of the Privacy Shield or through the signing of standard data protection clauses adopted by the European Commission. You can obtain a copy on request.

Finally, Millésima may be required to transmit Your data to third parties when it receives a request from a judicial authority, or any other administrative authority authorised by law, asking that such information be communicated in accordance with the legislative provisions in force.




5. RETENTION OF PERSONAL DATA

Your Personal Data are collected and processed by Millésima for the time necessary to carry out the processing operations mentioned in paragraph 2 of this Privacy Policy.

- Data on Visitors and Prospective Customers: Data concerning Prospective Customers are kept in current records (i.e. records ordinarily accessible to the relevant departments of Millésima) for 3 years after the last contact from the Prospective Customer.

The following shall be considered to constitute a “contact” from the Prospective Customer: logging into to his/her customer account; viewing a product data sheet; adding a product to his/her basket; searching for a product on the Site; clicking on a link contained in the Millésima newsletter or in an email sent by Millésima; or taking part in a competition organised by Millésima.
Once this 3-year period elapses, Millésima may contact the Prospective Customer again to find out whether he/she wishes to continue to receive commercial solicitations. If no explicit positive response is received from the Prospective Customer, the data will be archived in accordance with any applicable provisions, in particular those of the French Commercial Code, Civil Code and Consumer Code.
In any case, You may at any time revoke Your consent and ask to unsubscribe from the Millésima Newsletter by clicking on the link contained in the messages sent to You. In such an event, Your Personal Data will be destroyed within 1 month of Your request to unsubscribe.

- Customer Account Data: Data concerning Customer accounts are kept for as long as is strictly necessary for the management of the commercial relationship. The “end of the commercial relationship” shall be considered to have occurred if the relevant customer account has been deleted, any complaints opened with the after-sales service have been closed, and the customer has not made contact with Millésima for more than 5 years.

Beyond the end of the commercial relationship with the customer, some data may be archived in accordance with the applicable provisions (including, but not limited to, those of the French Commercial Code, Civil Code and Consumer Code).

Furthermore, customer data used for customer acquisition (direct marketing) purposes may be kept for 5 years after the end of the commercial relationship (for example, after a purchase or the last contact made by the customer).

Once this 5-year period elapses, Millésima may contact the Customer again to find out whether he/she wishes to continue to receive commercial solicitations. If no explicit positive response is received from the Customer, the data will be archived in accordance with any applicable provisions, in particular those of the French Commercial Code, Civil Code and Consumer Code.

- Connection data: Your connection logs, collected subject to Your consent and to the settings of Your device via cookies and other trackers placed on our Site, will be kept for a period not exceeding thirteen (13) months, in accordance with the applicable regulations. For more details about cookies, how they work, and how You can disable them, see the section below dedicated to cookies.








6. SECURITY MEASURES
Millésima implements appropriate technical, organisational and physical security measures to protect the personal data processed against damage, loss, misuse, intrusion, disclosure, deterioration or destruction and to prevent unauthorised access to said data, be it accidental or unlawful.

Millésima’s information systems are equipped with state-of-the-art physical and software protection, and procedures for the physical and electronic backup of data are implemented. Millésima demands the same level of protection from its data processors.

7. RIGHTS OF INDIVIDUALS OVER THE DATA COLLECTED

You have the right to request: i) access to and rectification of Your Data; ii) restriction of the processing of Your Data; or iii) the erasure of Your Data and; iv) to withdraw Your consent for processing operations founded on this legal basis.

You may exercise Your right to object to processing operations used for customer acquisition (direct marketing) purposes. If You receive commercial approaches (direct marketing) by email, You may also change Your settings or unsubscribe from the Newsletter by clicking on the “Unsubscribe” hyperlink present in each Newsletter.

You may set guidelines on the retention, erasure and communication of Your Personal Data after Your death. These guidelines may be general or specific.

You may also request to exercise Your right to portability, where applicable, in order to receive Your Personal Data in an open, machine-readable format.

Lastly, You have the right to file any other complaints with the relevant supervisory authority (in France, the CNIL).

These rights may be exercised directly, by sending an email to the address indicated in the section “Communicating with Millésima” below.






8. UPDATES TO THE PRIVACY POLICY
Millésima may amend this Privacy Policy at any time. Should Millésima wish to use personal data in a different way from that stipulated in the Privacy Policy in effect at the time of collection, such changes will be published in a new version of the Privacy Policy.
9. COMMUNICATING WITH MILLESIMA
Should You have any questions or comments concerning the Privacy Policy or the way in which Millésima collects and uses data, You can contact Millésima:
- by email, at the address RGPD@groupebernard.net
- by post, at the address : 87 Quai de Paludate - CS 11691- 33050 BORDEAUX CEDEX
10. COOKIES

A cookie is a file placed by a publisher on the device used to access the Site (computer, smartphone, tablet).

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