FAQ

Last update : 2023

Our team

+65 3174 0897

DO YOU SELL TO THE TRADE?: We are strictly dedicated to private individuals, due to the agreements we have with the various Chateaux and producing estates we work with.

DO YOU HAVE A SHOP IN SINGAPORE?: We do not operate a retail shop in Singapore. We now also have a warehouse in Singapore to enable faster deliveries, supported by a local team that manages deliveries. Our operations remain managed from Bordeaux due to its proximity to producing estates. Once payment is received, wines stored in our Singapore warehouse are delivered within 24–48 hours. Wines shipped from our Bordeaux cellars are delivered within 7–15 days, depending on wine availability and the carrier selected at checkout.

ARE INVOICES TO BE PAID IN SGD?: All our invoices corresponding to purchases delivered to the Singapore territory are in SGD, and can be paid by credit card or bank transfer in the same currency.
American Express cards may be used however this is the only card we are required to process in Euros through our system. We would thus convert the amount invoiced according to the exchange rate at time of purchase.

DO YOUR PRICES INCLUDE TAXES AND DUTIES?: Yes, the prices displayed on the website are inclusive of GST and excise duties, excepting our en primeur wines, which are displayed in-bond ex-GST.
As we are dedicated to private individuals, we declare and settle all local taxes and duties on your behalf. All you need to do is order, pay and then sign the delivery slip on arrival of your wine, of course after having checked its integrity.

IS IT POSSIBLE TO ORDER WINE AND HAVE IT STORED UNDER BOND?: We can ship any of our ready for delivery or en primeur wines to a certified bonded warehouse located in Singapore providing you already have an account set up with them. Please note, that though our website does not recognize the under bond sale, once you place your order we will amend it to match your requirements. Please indicate the name of the warehouse and your account reference at check out.

We do not currently offer in-bond storage facilities of our own, either in Singapore or in France.

DO YOU REQUIRE A SIGNATURE ON DELIVERY?: We require a signature upon delivery for insurance reasons. Upon reception of the wines, it is the responsibility of the addressee to check the state of the goods and to note any reserve concerning breakage, damage or missing goods on the delivery slip. If the delivery slip does not indicate any reserve, Millesima is not obligated to provide compensation to the recipient for this order.
The signatory must be over 18 years of age.

HOW LONG WILL THE DELIVERY TAKE TO SINGAPORE?: Please refer to our Shipping Policy page.

WHAT ARE YOUR SHIPMENT AND DELIVERY COSTS?: Please refer to our Shipping Policy page.

DO YOU SHIP IN ORIGINAL WOOD CASES (OWC)?: We offer our wines in the original packaging as provided by the producing estates. Each item is marked as either in “case” (wooden case) or “box” (cardboard carton).

WHEN WILL MY EN PRIMEUR WINE BE DELIVERED?: Once the wine is bottled and ready for shipment, that is to say more or less two years later (plus another year for certain wines from Sauternes and Barsac), a final invoice will be sent to the customer which includes the delivery fee. We will also confirm your contact and delivery information at this time, and make any necessary modifications.

HOW MAY I ORDER?: The best way is to place your order through our website, as this would enable you to create your personal file, secure the wine you wish to purchase and automatically arrange a secure payment by credit card.
Of course, we remain at your disposal by e-mail or telephone should you need any further information, advice or assistance.

HOW MAY I CONTACT YOU? IS THERE SOMEONE I CAN MEET IN SINGAPORE?: We operate from Bordeaux, but our team will be delighted to answer all your queries, assist you in building your order, advise you in your selections or provide updates on a delivery. You can contact them by email on singapore@millesima.com or direct line at (65) 3174 0897. However, please note Bordeaux is not in the same time zone.

Should you need further information please feel free to refer to our more detailed General Terms and Conditions.